Terms and Conditions

Effective Date:03/09/2025
Please read these Terms and Conditions carefully before using the website www.ceylace.lk operated by CeyLace.lk  By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Use of Our Website

You agree to use CeyLace.lk for lawful purposes only. You must not use this site in a way that violates any laws, regulations, or infringes on the rights of others.

You may not:

• Use the site for any fraudulent or illegal activity.

• Attempt to gain unauthorized access to our servers or systems.

• Copy, reproduce, or distribute content from this website without our permission.

2. Product Availability and Pricing

• All products listed on the site are subject to availability.

• Prices are displayed in LKR (Sri Lankan Rupees) and are subject to change without notice.

• We reserve the right to cancel or refuse any order due to price errors or product unavailability.

3. Order Process

When you place an order:

• You agree that all information provided is accurate and complete.

• Orders are confirmed via email or WhatsApp once payment is verified.

• We reserve the right to accept or reject any order at our discretion.

4. Payments

We accept secure online payments via:

• Credit/Debit Cards

• Bank Transfers

• Cash on Delivery (COD – limited to selected areas)

Note: Orders made with COD may require verification before dispatch.

5. Shipping and Delivery

• Orders are usually processed within 1-2 business days.

• Delivery times may vary based on location and courier services.

• Delays due to external factors (e.g., weather, strikes) are not our responsibility.

Full shipping details are available on our [Shipping Policy page].

6. Returns and Refunds

Please refer to our full [Refund and Returns Policy] for details. In summary:

• Returns must be requested within 7 days of receiving the product.

• Products must be in original condition with tags and packaging.

• Refunds are processed once the returned item is inspected and approved.

7. Intellectual Property

All content on CeyLace.lk, including logos, images, text, graphics, and design, is the property of CeyLace.lk and protected under copyright law. You may not reuse or reproduce any content without written permission.

8. Limitation of Liability

CeyLace.lk shall not be held responsible for:

• Any direct or indirect loss from the use or inability to use our website.

• Any errors, delays, or inaccuracies in product descriptions or pricing.

• Damages resulting from unauthorized access to your account or data.

9. User Accounts

You are responsible for maintaining the confidentiality of your account information. We are not liable for any unauthorized access resulting from your failure to secure your login credentials.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page. Continued use of our site after any changes implies acceptance of those changes.

11. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes arising will be handled in accordance with local legal jurisdiction.