Refund and Returns Policy

Last Updated: 03/09/2025

At CeyLace.lk, we are dedicated to providing high-quality, branded footwear with excellent customer service. If you’re not entirely satisfied with your purchase, we’re here to help.

1. Return Eligibility

You may request a return or exchange under the following conditions:

• The item must be returned within 7 days from the date of delivery.

• The product must be unused, unworn, unaltered, and returned in its original packaging with all tags, labels, and accessories intact.

• A proof of purchase (order confirmation or invoice) is required.

• Return requests must be initiated by contacting us at info@ceylace.lk

   before sending the product back.

2. Non-Returnable Items

Returns or refunds will not be accepted for the following:

• Items that have been used, worn, washed, or damaged after delivery.

• Items returned without original packaging or missing accessories.

• Sale items, promotional offers, or clearance products are final sale and cannot be returned.

• Items returned after the 7-day return window.

3. Damaged or Incorrect Items

If you receive a product that is:

• Damaged during shipping

• Defective

• Incorrect item or size

Please contact us within 24 hours of delivery with clear photos and a description of the issue. We will offer an exchange, replacement, or full refund for verified claims.

4. Return Process

1. Contact Us
   Email us at info@ceylace.lk or WhatsApp us at +94 70 352 5777 with your order number, reason for return, and photos if applicable.

2. Approval
   Once your return is approved, we’ll share the return shipping details.

3. Return Shipping

   • You are responsible for return shipping unless the item is defective or incorrect.

   • Use a reliable, trackable courier.

   • We are not responsible for lost or damaged returns during shipping.

5. Refund Policy

• Refunds are issued only after we receive and inspect the returned product.

• If approved, your refund will be processed to the original payment method within 5–7 business days.

• Refunds are made excluding original shipping charges unless the fault is on our end (e.g., wrong item sent).

6. Exchange Policy

• Exchanges are allowed for size changes or defective items, subject to stock availability.

• If the required size or product is not available, a store credit or refund will be issued.

7. Late or Missing Refunds

If your refund hasn’t been received:

• Recheck your bank or payment provider.

• Contact your bank or card provider; processing times may vary.

• If still unresolved, contact us at info@ceylace.lk

   for assistance.